I'm nearing the end of my patience today and I'm about to explode. Sears just informed me, after SIX WEEKS of me calling them, that our warranty agreement includes rental reimbursement. Turns out I could have had a rental from the first day and been reimbursed for it.
Six weeks later and hundreds of dollars at the laundromat and this is the first that anyone explains this to me.
Our part is still on backorder. June 14th is the day that I called them for the first time. It's July 29th. I'm beyond annoyed. Now they are saying there is a new ship date of August 1.
I already told them that I am going to be sure that I never buy anything from Sears again and recommend to the whole world that they never buy anything from Sears again for the rest of their cumulative lives.
They are still acting as though it's just too bad that I have lost this money at the Laundromat, but there is nothing they can do.
Six weeks.
Give me a break.
I'm ready to punch a wall. A wall in a sears somewhere. Cuz if I punch something here, it might be a Sears appliance, and then it would take six weeks to get it fixed.
2 comments:
I'm with you on the Sears boycott - so now there are 2 of us - lol!!
You should send an e-mail to the President of the company (You can probably get it off their website), and anyone elses e-mail address you can find at Sears!
That is, if you haven't already.
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