Thursday, October 11, 2007

An A For Effort and an F for Patheticness

On her own, without prompting or being forced, Salinda apologized for being rude to me. This is a huge step for her. It shows that she is really trying. She hasn't apologized for much of anything in the past six months.

So, I see glimmers of hope for her.

The washer repair person though, I do not have anything good to say about. I'm not to the point yet where I'm ready to say the name of the company, but I'm getting there.

Mid-August we started having trouble with the washing machine. It would need to be restarted during the spin cycle. It was a nuisance, but not impossible. A guy came out and took a look at it and told us he'd order the part. The part, on back order, didn't show up until the end of September.

Two weeks ago the guy came to put in the new part. After he left, the washer would not complete a cycle no matter how many times you restarted it, so, in essence, the machine was working worse than before. Now it would get to the drain and spin cycle and stop, so we had to wring the clothes out by hand and put them in the dryer. We called immediately and they said they would put us on for the following Monday (three days ago). We rearranged schedules and they never showed.

We called again and they said they would be here between 8 and 12 on Thursday. So, this morning I made sure I was back here by 7:55. At 8:10 a rude person from this unnamed but soon to be named place if it is not fixed today called and accused me of not being home when the guy came. He rang the bell, she said, and left a note. I said, "If you tell me that the person will be here between 8 and 12 and I make sure that I am here by 7:55, there is no reason he should have left. I explained to her why, by this point, I was a tad bit frustrated.

So she said, "Well, I'm not sure what will happen, but I'll let him know you're home.


1 comment:

Lisa said...

Let me guess - SEARS??

Read Dave Barrys book, "Dave does Japan" - he expounds greatly on the lackluster service industry in the good ol' USA compared to Japan in the most hilarious (albeit somewhat true) way.

They should replace your washer completely and give you back all those quarters you (or Bart) have been spending at the laundrymat!!